| id |
int(11)
|
|
|
|
| ticket_no |
varchar(20)
|
utf8mb4_general_ci
|
|
|
| customer_id |
int(11)
|
|
|
|
| category_id |
int(11)
|
|
|
|
| branch_id |
int(11)
|
|
|
|
| subject |
varchar(200)
|
utf8mb4_general_ci
|
|
|
| description |
text
|
utf8mb4_general_ci
|
|
|
| attachment |
varchar(255)
|
utf8mb4_general_ci
|
|
|
| voice_note |
varchar(255)
|
utf8mb4_general_ci
|
|
|
| priority |
enum('Low', 'Medium', 'High', 'Critical')
|
utf8mb4_general_ci
|
|
|
| status |
enum('New', 'Open', 'In-Progress', 'Resolved', 'Closed', 'Escalated')
|
utf8mb4_general_ci
|
|
|
| assigned_to |
int(11)
|
|
|
|
| root_cause |
text
|
utf8mb4_general_ci
|
|
|
| resolution |
text
|
utf8mb4_general_ci
|
|
|
| sla_deadline |
datetime
|
|
|
|
| resolved_at |
datetime
|
|
|
|
| feedback_rating |
int(11)
|
|
|
|
| feedback_comment |
text
|
utf8mb4_general_ci
|
|
|
| created_at |
timestamp
|
|
|
|
| updated_at |
timestamp
|
|
|
|
| last_response |
text
|
utf8mb4_general_ci
|
|
|