|
id
|
int(11)
|
|
|
|
|
ticket_no
|
varchar(20)
|
|
|
|
|
customer_id
|
int(11)
|
|
|
|
|
category_id
|
int(11)
|
|
|
|
|
branch_id
|
int(11)
|
|
|
|
|
subject
|
varchar(200)
|
|
|
|
|
description
|
text
|
|
|
|
|
attachment
|
varchar(255)
|
|
|
|
|
voice_note
|
varchar(255)
|
|
|
|
|
priority
|
enum
|
-- |
|
Medium
|
|
status
|
enum
|
-- |
|
New
|
|
assigned_to
|
int(11)
|
|
|
|
|
root_cause
|
text
|
|
|
|
|
resolution
|
text
|
|
|
|
|
sla_deadline
|
datetime
|
|
|
|
|
resolved_at
|
datetime
|
|
|
|
|
feedback_rating
|
int(11)
|
|
|
|
|
feedback_comment
|
text
|
|
|
|
|
created_at
|
timestamp
|
|
|
current_timestamp()
|
|
updated_at
|
timestamp
|
|
|
current_timestamp()
|
|
last_response
|
text
|
|
|
|