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Untitled *

v		bank_complaint_system attachments
id : int(11)
complaint_id : int(11)
file_name : varchar(255)
file_path : varchar(255)
uploaded_at : timestamp

v		bank_complaint_system audit_logs
id : int(11)
user_id : int(11)
action : varchar(100)
ticket_no : varchar(20)
details : text
created_at : timestamp

v		bank_complaint_system branches
id : int(11)
branch_code : varchar(20)
branch_name : varchar(100)
location : varchar(100)
created_at : timestamp

v		bank_complaint_system categories
id : int(11)
name : varchar(100)
sla_hours : int(11)
created_at : timestamp

v		bank_complaint_system complaints
id : int(11)
ticket_no : varchar(20)
customer_id : int(11)
category_id : int(11)
branch_id : int(11)
subject : varchar(200)
description : text
attachment : varchar(255)
voice_note : varchar(255)
priority : enum('Low','Medium','High','Critical')
status : enum('New','Open','In-Progress','Resolved','Closed','Escalated')
assigned_to : int(11)
root_cause : text
resolution : text
sla_deadline : datetime
resolved_at : datetime
feedback_rating : int(11)
feedback_comment : text
created_at : timestamp
updated_at : timestamp
last_response : text

v		bank_complaint_system complaint_comments
id : int(11)
complaint_id : int(11)
user_id : int(11)
comment : text
is_internal : tinyint(4)
created_at : timestamp

v		bank_complaint_system complaint_feedback
id : int(11)
complaint_id : int(11)
ticket_no : varchar(50)
customer_id : int(11)
rating : int(11)
feedback : text
created_at : datetime

v		bank_complaint_system complaint_logs
id : int(11)
complaint_id : int(11)
action : varchar(255)
new_status : varchar(50)
changed_by : int(11)
created_at : datetime

v		bank_complaint_system complaint_updates
id : int(11)
complaint_id : int(11)
message : text
status_from : varchar(20)
status_to : varchar(20)
updated_by : varchar(100)
created_at : timestamp

v		bank_complaint_system customers
id : int(11)
account_no : varchar(30)
full_name : varchar(100)
phone : varchar(20)
email : varchar(100)
created_at : timestamp

v		bank_complaint_system group_meetings
id : int(11)
group_id : int(11)
meeting_date : date
location : varchar(200)
attendance_total : int(11)
notes : text
created_at : timestamp

v		bank_complaint_system group_members
id : int(11)
group_id : int(11)
full_name : varchar(100)
phone : varchar(30)
account_no : varchar(50)
role : varchar(50)
photo : varchar(200)
created_at : timestamp

v		bank_complaint_system micro_groups
id : int(11)
group_code : varchar(30)
group_name : varchar(100)
meeting_days : varchar(100)
meeting_time : varchar(30)
meeting_location : varchar(200)
branch_id : int(11)
location_gps : varchar(100)
group_leader_name : varchar(100)
group_leader_phone : varchar(30)
treasury_amount : decimal(12,2)
chairman_name : varchar(100)
secretary_name : varchar(100)
treasurer_name : varchar(100)
organizer_name : varchar(100)
total_members : int(11)
created_at : timestamp

v		bank_complaint_system users
id : int(11)
name : varchar(100)
full_name : varchar(100)
email : varchar(100)
password : varchar(255)
password_hash : varchar(255)
role : enum('Admin','Manager','Officer','FrontDesk','Auditor')
branch_id : int(11)
phone : varchar(20)
is_active : tinyint(4)
created_at : timestamp

Create relationship
FOREIGN KEY
on delete
on update